Terms and Conditions

 

Pet Services Terms and Conditions
The requirement to sign a paper or digital version of these terms and conditions has been removed. By booking with us, you are automatically entering into a contractual agreement with Simply Pawtastic.
 
These terms and conditions govern the boarding, Daycare, Pet Sitting, Drop In Service or Walking of your dog(s) at Simply Pawtastic. They are not available for printing or signing, and we no longer include them with our booking forms. By making a reservation with us, you automatically accept these terms and conditions.
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Please review these terms periodically, as they may be updated at any time.
 
Any individual entering the Home Boarding does so at their own risk and must be accompanied by a staff member. If you bring children, please ensure they are supervised at all times. We are not liable for any injuries that may occur.
 
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Fee's  and Payments
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Fees are calculated based on a 24-hour period for Boarding. Doggy Daycare fees are applicable from 9 AM to 6 PM. All fees must be settled prior to the commencement of all Pet Services. Any additional boarding or daycare incurred outside these hours will be charged at a higher rate. Bank Holidays incur an additional £10 surcharge on top of the normal boarding or daycare price. A grace period of 30 minutes is allowed for pick-up. Your dog will not be released until full payment is received if any further fees are incurred.
 
Payments are due upon receipt of an Invoice via Bank Transfer, as specified on the Invoice. We do accept Credit Cards; however, if you choose to pay by Credit Card, an Admin Charge of 2-3% will be added to the Pet Service requested to cover the extra costs associated with this payment method. If you prefer to pay by Credit Card, please inform me during the booking process, and I will include a payment link on your Invoice.
 
When reserving Walking in a Secure Field, the field hire must be paid within one day of receiving the Invoice; otherwise, the requested time slot may be taken. The Invoice will detail the costs for the Walk and Field Hire separately.
 
Once payment is made, ALL Services are non-refundable, except for the circumstances mentioned regarding lateness on our part.
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Arrival's & Departure's Pet Sitting/Boarding/Daycare
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To ensure a seamless experience, please text message or WhatsApp about your dog’s expected arrival or departure time.
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Arrival's & Departure's Dog Walking and Drop In Service
 
We aim to arrive at the requested time when Dog Walking or Drop In Service are booked. We are not responsible for things beyond our control such as Traffic/Road Closures etc. If we are to be more than 1 Hour late to the start of service we will inform you and you have the option to cancel with full refund or continue with the Service.
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Vaccination's 
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All dogs must present a current Vaccination Certificate, confirming that they are fully up to date with their vaccinations. We can only accept dogs that meet this requirement, and all vaccinations must be approved by a veterinarian. Titre testing is also acceptable. Puppies are welcome once they have completed their vaccination course, including the necessary clearance period. While the kennel cough vaccination is not mandatory, we strongly recommend that your dog receives the Bordetella Bronchiseptica vaccine. Kennel cough can affect even the cleanest facilities and any location where dogs congregate, such as parks and dog shows. This illness can cause significant distress for both the dog and the owner, so please consult your veterinarian if you have any concerns. Additionally, ensure that your dog has been recently treated for worms and checked for fleas; any dog found with a flea infestation or worms will be treated at your expense, which will be added to your bill.
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XL Bully's and Field Hire - (We can no longer Provide this service)
 
The Service we provide for XL Bully's walks are in a secure field only. They are allowed to be off lead and no muzzle in the field only. At all other times the Dog will need to be on lead and Muzzled. All Owners must provide the Exemption Certificate and proof of Third Party Insurance before a Service commences. We have our own Insurance that covers Third Party Liability, but also require your own Insurance details so we are correctly Insured for this breed.
 
Transportation
 
Transportation is arranged to and from Field Walks, as well as our Pet Transportation Service for visits to Vets, appointments, and special events. Larger dogs will be secured using a pet seat belt, while smaller breeds will be placed in cages.
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Vet Fee's 
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Dogs, like humans, can fall ill unexpectedly. In such instances, we will always seek veterinary advice. If a visit to the vet is necessary, a minimum fee of £20 will be added to your invoice for each trip (to any vet within a 15-mile radius, including our own). This fee covers fuel and time expenses. Should Simply Pawtastic be found liable for your dog's illness or injury due to our negligence, we will cover the veterinary costs through our insurance. However, if you have authorized your dog to be off-lead and they sustain injuries, such as cuts or abrasions, or ingest something harmful, this situation is beyond our control. You will be responsible for any treatment costs incurred at our vet, which will be added to your final invoice. If the invoice has been settled prior to your arrival, you agree to pay the vet bill upon departure. Alternatively, if your own vet treats your dog, you will receive a direct invoice from them or treatment paid before they are seen.
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Belonging's and Equipment
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We are happy to supply bedding for your dog when boarding; however, if you decide to bring your own from home, that is allowed. Please keep in mind that we cannot guarantee the safe return of any items, including toys, that may accompany your dog. All personal belongings left on the premises are at the client's risk. Additionally, any bedding or sleeping items must be appropriate for their intended use, free of sharp edges, and in a parasite-free state.
 
On Dog walks Owners must provide Appropriate Lead/Harness/and optional Dog Coats for Winter and Summer if required and all Dogs must have a collar and ID tag. We are happy to provide Soil Bags, Balls and any other outdoor equipment for Dog Walking.
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Dog's From The Same Family Sharing during Boarding and Daycare
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A discount will be applied for each additional dog at 50% of the normal cost. Dogs belonging to friends or family that do not typically reside together may only share Home Boarding or Doggy Daycare upon the approval of Simply Pawtastic, following a discussion to ensure compatibility and prevent any potential conflicts. If, for any reason, we determine that the dogs must be separated for their safety and well-being, the normal rate will be charged as a designated Room will need to be provided to avoid conflict, which involves an additional member of staff to be hired.
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Promotional/Seasonal Offers
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​To take advantage of any offers we may provide, a voucher or code must be presented at checkout. Each customer is limited to 1 code per promotional period. The offer is valid only for the duration specified on the voucher or advertisement and cannot be transferred to other bookings, even within the promotional period.
 
Each customer may utilize the offer only once, with the exception of recurring weekly or bi-weekly bookings, which will receive a special code that entitles them to 10% off all future recurring bookings.

 

 

Delivery, Returns and Refund Policy

Pet Services
Once booked and Paid ALL Services are Non Refundable, except for the circumstances mentioned regarding lateness on our part.
 
Product purchased on Simply Pawtastic
Delivery
We only deliver to UK addresses, including Jersey, Guernsey, Isle of Man, Isle of Wight, Northern Ireland and some Scottish offshore Islands. We do not deliver to Eire.
 
Please allow 1-3 Business days for delivery from the date of dispatch. During busy periods, such as Black Friday and Christmas, delivery may take longer.
 
Delivery is Free on all products supplied by Simply Pawtastic and we use various delivery companies including, Evri, Royal Mail and DPD.
Once your parcel is dispatched you will receive an email with your tracking details.
 
 
 
Refunds and Returns
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a legal right to cancel your purchase without giving a reason. You must notify us in writing by email at pawtasticaylesbury@yahoo.com of your decision to cancel within 14 days from the day after you receive your goods. Once you have notified us that you wish to cancel your purchase, you have a further 14 days from the date on which you notify us to return the goods to us. Goods must be returned in accordance with the returns procedure set out below. The customer is responsible for the cost of returns postage and for taking reasonable care of the goods while they are in your possession. Where permitted by law, we may reduce the amount of any refund to reflect any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
 
Do not dispose of any faulty or damaged products, or products which have caused an allergic reaction or skin response, before contacting Simply Pawtastic, as the product may need to be returned to us for inspection.
 
Notification of faulty or damaged goods must be sent in writing within 30 days from purchase. If faulty, Simply Pawtastic will supply a freepost returns label so the product can be sent back to us for inspection and forwarded on to the brand. If damaged, photographic proof must be sent to Simply Pawtastic and a freepost returns label may be sent so the product can be returned to us.
 
When returning your order, please ensure you request a proof of postage. If on the rare occasion your parcel is lost, we would need the proof of postage/receipt to investigate further if we have sent you a Free Returns postage label for damaged/Faulty Goods.
 
If you’ve returned your order, please allow 10 days from the date you returned your order for it to be processed. Once your return has been processed, we will send you an email to let you know. If 10 days has passed, please contact our Customer Service Team who will be able to help further or complete the online form